Join Date: Jul 2006
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Re: Really disappointed with Renault and starting legal action
Originally Posted by VeryUNHAPYclient
I agreed to have the 60% discount but to have only the faulty pistons replaced . For my dismay, I received a txt from Renault Head of customer services in Uk, Kevin, saying that the work is not guaranteed and the problem might not be solved. He also said the engine can get damaged and I will have to pay Renault for a new engine.
I think this is why a 'fault-free' engine cannot be guaranteed - the OP has been advised to get all pistons replaced, but is instead electing to only replace the 2 currently showing a fault.
I'm not surprised they cannot guarantee the outcome on that basis, otherwise it would beg the question why they would've initially proposed replacing all 4, if only half that number needed replacing to achieve the same result?
I would suspect either the OP hasn't asked the questions he needs to to gain a true picture, or we are getting a very condensed version of events with some pertinent and crucial facts omitted.
This job should never be complete - the day I think I've done it all, is the day I resign.
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