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Laguna Rear window explosion

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Old 12th March 2011   #1
jacquiek
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Thumbs down Laguna Rear window explosion

I've read that there has been issues with the rear window of Laguna II sport tourer models, whereas they have been exploding out over. I've had this issue twice in the last year and it would seem that the Renault customer service have not had any complaints, although on this site there has been reports of complaints to Renault. I've been waiting for 3 weeks for a replacement window and have now been told from Renault that it may take until after Easter to receive delivery from France. Has anyone else had the same type of problem recently?
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Laguna Rear window explosion Laguna shill10 15 4764 12th March 2011 05:34 PM

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Old 12th March 2011   #2
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Re: Laguna Rear window explosion

Yes,

This happened to me two weeks ago.

Postman knocked on my door, he said he heared a pop looked around and saw glass on the road behind my car. There was no body else around.
( I gave him a tip at christmas so he did not do it )

I concluded that the gas struts had stressed the glass.

I got a window from a local breakers and fitted that.
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Old 12th March 2011   #3
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Re: Laguna Rear window explosion

Renault are acting ignorant on this one, they won't accept responsibility and after reading other comments Autoglass state that this is a common problem. I'm currently waiting for feedback from Renault on the delivery date of the glass, the story so far is that the 1st date I was given for despatch was 10/3 and now there has been another order sent to France and that they want to send all of the windows together to keep costs down. I was then informed it would be the end of March and now I've been told the end of April. As it is I'm having to hire a car which I've had for 3 weeks and up to now it's cost me 700 - by the time I receive the glass, I may as well buy another car!! Won't be a Renault that's for sure, even though I've bought 3 in the past.
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Old 12th March 2011   #4
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Re: Laguna Rear window explosion

April delivery!!! thats no good.

Are you dealing with renault for waranty reasons?

If not use an independant window fitter or get it done on your car insurance.

I got a quote from my local window fitter for 260 fitted. He had no issues finding one..
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Old 12th March 2011   #5
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Re: Laguna Rear window explosion

No, It's not under warranty. The car is 4 years old. Already tried Autoglass and other major glass dealers and through my insurance. No one has got this rear glass window in stock. We tried Renault as a last resort. It seems as though the customer service is only interested if you have a brand new car, in the past there have been other issues with the car and Renault have always been very good, there was also an issue with the front windscreen last year where it was blotching and become virtually impossible to see out of. Renault payed my excess on the insurance when Autoglass replaced it. About this time last year the back window exploded and we didn't give it much thought until it happened again 3 weeks ago.
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