This kind of thing happens with local council offices all the time.
My old council were chasing me for unpaid council tax when i'd moved to another area (different council). I gave them a forwarding address and heard no more assuming I was paid up in full. About 9 months after i moved i got a debt collection agency letter chasing me for £16!!! :steam: :steam: How much does it cost to send a letter out using one of these agencies??:crazy:
Anyway, I contacted the council and paid in full there and then using my debit card.
Lo and behold, I got a letter a few months back stating I'd overpaid them and they sent me a cheque for £90!!
Who's to blame? Human error - or computers?? :crazy: :crazy: