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Discussion Starter #1
Somebody drove into the side of me a while back and caused a good bit of damage to the passenger door(on the drivers side).
I left the car in over a week ago to get fixed and still havent heard anything back!Theres only so much more i can take of this skoda courtesy car.
So my question is could somebody give me a rough estimate of how long it takes to fix a damaged door? as i dont want to phone them and hassle them,if it is a long job.
Any ideas?
 

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Is it an insurance job? Are they garage waiting for parts? Are they waiting the go ahead to cary out the repair.

As you haven't heard from them for over a week I would phone the garage and politely enquire on the progress of the repair to your car.
If it's an insurance job they may still be waiting to hear from the insurers. Don't be afraid to ask them how they are getting on.
If it is just a case of a new door then 3 or 4 days absolute max is enough for most garages to strip the old door, fit and spray a new one etc.
 

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How long is a piece of string. It depends on how they are gong to repair it. Are they fitting a new door, fitting a new door skin, or just buffing and stuffing it. It may also depend on availabilty of spares, etc. Are you afraid of phoning them - you could ask how your favourite littel darling is doing - I'm sure they wouldn't mind and it may even give them some incentive to speed things up. Remember the old saying "if you don't ask you don't get"
I'm not a particular fan of the car they loaned you but I do know one thing and it's this - it beats walking.. Maybe we should be grateful for small mercies.:confused:
 

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Discussion Starter #4
It is an insurance job,thanks for the replies and sarcasm :moonie:

REPAIRS

remove and refit:

o/s/f door trims. o/s/r door. o/s/r door trims and o/s/r q-panel trims.

repair and reshape:

o/s/r q-panel

paintwork:

prepare,prime and topcoat

blend o/s/f door. o/s/r door and o/s/r q-panel

Thats what the estimate says.
 

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I think thats indicating removing and refitting of offside front door and repair of offside rear door - would that be right?
 

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Hi Oaf - thought you said it was only the door - it looks the whole side of the car according to your estimate. Sometimes I sit and think - sometimes I just think:crazy:
 

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Discussion Starter #7
Hi Oaf - thought you said it was only the door - it looks the whole side of the car according to your estimate. Sometimes I sit and think - sometimes I just think:crazy:
A few months ago somebody drove into the back of me,there was no visible damage to the rear of my car,not even a scratch.My insurance company insisted i got it checked out,the same place where my car is now,insisted it needed a new rear bumper :rolleyes:

On this case there is definately no damage to anywhere but one door.
 

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They are fitting a new rear door, the trim (including handles, etc) are being removed from both doors to reduce masking up & overspray (classic sign of accident repair). The doors are being paint matched as is the rear panel which looks to have deformed slightly.

This sounds a thorough job, which should ensure that no evidence of a repair is left.

Personally speaking, if the insurance is happy with the extent of the job, and you're not being excessively inconvenienced - then I'd be grateful for getting a good job - too many complain about the work being rushed.

Sorry if I sound a bit caustic (unintentional).

Paul:)
 

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Discussion Starter #9
They are fitting a new rear door, the trim (including handles, etc) are being removed from both doors to reduce masking up & overspray (classic sign of accident repair). The doors are being paint matched as is the rear panel which looks to have deformed slightly.

This sounds a thorough job, which should ensure that no evidence of a repair is left.

Personally speaking, if the insurance is happy with the extent of the job, and you're not being excessively inconvenienced - then I'd be grateful for getting a good job - too many complain about the work being rushed.

Sorry if I sound a bit caustic (unintentional).

Paul:)
Not complaining,i want a good job but this skoda fabia courtesy car is really doing my head in,not to mention not knowing how much petrol to put into it,considering it could be called back at anytime.Skoda`s are awful cars!
 

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Most loan cars are in the lower range compared to what people like - it's simply this cos people usualy thrash them and don't look after them. Would you loan your beloved motor to a complete stranger for a wek or so. Moan all you like it still beats walking anyday.:steam:
 

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Not complaining,i want a good job but this skoda fabia courtesy car is really doing my head in,not to mention not knowing how much petrol to put into it,considering it could be called back at anytime.Skoda`s are awful cars!
I know you're not really moaning - its always a bit uncertain when you get a courtesy car which should be returned with the same amount of fuel as you got it. I don't know how many miles you cover each day, but if it were 30-40 miles, I'd stick a fiver's worth in each day.

Gives you a chance to chat up the filling station personnel:d !

The cars are harder-riding (oo-er) than French cars, but a damn sign better than they used to be - fancy an Estelle?

Remember, the longer the garage have taken, the higher your standards should be - they can't expect you to believe any different.

Paul:)
 

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when i had a car stolen and recovered a few years back,i was given a nissan micra(think ya self lucky)courtesy car.after 3 days it was doin my head in that much,i returned it to enterprise car rental and paid a little extra out of my pocket for a better and faster car.if the skoda is really that bad maybe you could do the same

ps is the skoda really that bad?i test drove the octavia couple of years ago and i was quite impressed.altho i chose a focus instead.

nigel
 

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If you've taken it to one of these major accident repair bodyshops, then it'll be in there forever. At least that was my experience the one time I was foolish enough to use one.

They like to just queue up as much work as possible, and consider that as long as you've got their crappy courtesy car to potter around in, you're 'sorted' and there's no mad rush.

Mine was off the road for three weeks for a new front wing and two new alloy wheels. I only got it back then because I turned up with my spare key and told them that if the car was driveable, I was taking it away there and then. They promised to have it sorted the following day, and (in the only bit of positive customer satisfaction I got) they actually stuck to that promise.

When you choose an insurer, you don't give them the right to decide on a repairer. In future, I'll insist that the car is repaired by the Renault dealer of my choice. I'd recommend anyone else do the same in the event of an insurance claim.

I'm not a bodyshop expert, I've just had the misfortune to have to use them a few times, but I'd expect a job like this to take 3-4 days maximum if they're actually working on your car rather than just leaving it in the car park.
 

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I strongly suspect that your car hasn't even been started yet.:eek:

I used to work for a largish bodyshop,and we'd have cars qued up outside as Horatio says.......

I'd get onto them,or better still go and see them,and see if any progress is being made.:)
 

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Good comments Horatio - but most insurers will insist on using VBRA approved repairers that way if a duff repair is carried out there is some comeback - after all from a legal standpoint they enter a contract with the repairer as it will be the insurer's assessor who agrees the repairs and not the cars owner. I agree this is not always an ideal solution but we're stuck with it and I was surprised recently to find very few Official Vehicle agents actually do their own work. Insurers realise this so in their opinion why should they deal with a middle man who will probably add on his fee. It's a case of it'd better "dealing with the organ grinder rather than the monkey":)
 

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Discussion Starter #16
ps is the skoda really that bad?i test drove the octavia couple of years ago and i was quite impressed.altho i chose a focus instead.

nigel
Dont know about the octavia,but this fabia i have is awful!Its a 2006 model which has
1)No remote central locking,no central locking full stop!
2)No electric windows
3)The interior is ugly,my old 94 clio had nicer looking interior.
4) I have to open boot from the inside
5) The radio doesnt work properly and it has a tape deck!!!!(not even a cd player)
6) I have to fight with the petrol cap,to get it off and back on when filling up.
7) Driving it is awful,engine sounds like its gonna explode,handbrake is the biggest chunkiest handbrake i have seen in my life and is crap!
I could go on,but im getting angrier the more i type :steam:
 

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A nice rant Oaf - I think your car repairers are using a bit of reverse pyschology on you and maybe you don't realise it. They lend you a poor quality car and then when you get your own back it looks so much better even if thay done a poor repair. Leave the poor skoda alone - if we didn't have poor quality cars on the road we would have nothing to compare ours with. Still beats walking any day!:rofl: :rofl:
 

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Good comments Horatio - but most insurers will insist on using VBRA approved repairers that way if a duff repair is carried out there is some comeback
I thought you still had the right to choose your repairer, or has that changed? Yes, they try to insist on you using the repairer of their choice, but if you stick to your guns, they should back down.

All of the Renault dealers I have used do their own body repairs, and they've always done an excellent job. They also invariably manage to turn around the car in a sensible timeframe, which is more than can be said for the big specialists.

Now that I think of it, I've actually used a big specialist company twice (different ones on both occasions.) The first time around, I was due to go on holiday with the caravan and needed a car with a towbar, so the other party's insurers stumped up for a Discovery TD5. The car was off the road for about three weeks that time too, though there was more work to be done (rear-ended by a Beemer on the motorway.) I'd probably have remembered it more vividly if I'd been stuck with a lousy poverty spec courtesy car.

As it was, I didn't mind pottering around in The Hogger for three weeks, but then again I wasn't picking up the 85 quid per day rental tab :p
 

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The idea of using VBRA registered repairer was to protect the customer and the insurers as too many cowboy repairers and owners where trying to con them. A VBRA registered company close to me are very careful as it s quite common for drivers to try and get damage repaired which occurred before the date of the recent incident. They also take digital photos of before and after repair. If they discover additonal damage after they have commenced work - they just email the pic to the assesor and in most cases he does'nt need to re-visit - saves time and money. A large franchise complex I know of has agencies for 10 -15 differnt manufacturers ranging from Citroen to Roll-Royce, (Ferrari, Maserati, Renault, etc) and they sub-contract all their work to an independent VBRA. registered company. I think you may have a choice of who you can pick to have your car repaired as long as they are VBRA registered.
 
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