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Discussion Starter #1
Hi everyone
I'm new to this forum but i need some advice on how to resolve an issue I'm having with my Renault Dealership.
I booked my 2012 Renault Fluence in for a Service plus a leaky Radiator to be Replaced under Warranty.
My 5 years Warranty was due to expire on 01-11-17 so as soon as I saw a slight leak under my car I booked it in with my Renault Garage on 27-10-17 , but they said they couldn't take it till 02-11-17 .
I told the lady that took my booking that I had a problem with the car leaking water and that because I am booking it in before the warranty runs out I would expect the warranty to cover it .
When I brought the car in on 02-11-17 the Service Manager said that they would not cover the radiator through the Warranty because the Warranty ran out on 01-11-17 , just 1 day ***128545;
He says I will have to pay €430.00 to replace the radiator. I just want to add that we bought the car Brand New from this Renault Garage and have Always Got it Regularly Serviced including a timing belt at this Renault Dealership to make sure we had the comfort of the Warranty.
I told him that I had brought it to their attention on 27-10-17 so in my opinion I should be covered by warranty
The temperature gauge was reading Normal and the car was driving fine , Then I got a call from him to tell me that I could not drive the car because after the mechanics put a pressure tester on the Radiator it blew it apart.
The Service Manager told me that the Radiator was all falling apart so it had to be replaced .
Sorry about the long version of the problem but I just want to be clear about the issue I'm having.

The Question is am I covered in anyone's opinion by Warranty even though I had booked the car in 5 days before the Warranty ran out ?? Or have I no choice but to pay the €430.00 ?

Thank you all in advance

Technical Supremo, Platinum Member
7,865 Posts
I would get in touch with Renault customer services see what they say
I would think it would be covered or they may make a offer to part
cover it.

0344 335 0000 think that is the number.

Tartan terrorist in a dress..
22,793 Posts
:iagree: but looks like you are outwith the UK so do a google search for your Renault Customer Service in your country

Super Moderator Technical Supremo Platinum Member
23,985 Posts
You raised the issue before the warrantee ran out.
Their problem that they didn't fix it when informed of the issue.

TBH I don't know why the dealer is arguing, they will simply charge Renault for the repair.
If they believe they will have a problem with Renault, they should have sorted it without upsetting you.

If they don't/won't, they would not get the 430 from me, I'd sooner tow it out and get someone else to sort it.
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