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Had a lot of problems getting a new printer to work with Vista, and have to say HP's technical help via e mail has been excellent has taken a week but all working now thank god, they really do have excellent customer service:)
 
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Please Post The Help Item "mo" It May Help With Other Printers Using Vista Thanks
 

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Discussion Starter #7 (Edited)
Dear Moira,

Thank you for writing back to HP Total Care.

I gather from your mail that the issue is resolved.

Firstly, I appreciate the efforts you have put in to resolve the issue.
You are heartily welcome; I am glad that the issue is resolved.
I must admit that the issue would not have been resolved without your
efforts. We can only provide technical resolutions from our side. But it
is you who implemented the resolution to perfection. It feels good and
boosts our confidence working with such users.

I must thank you for taking the time to let us know how happy you are
with the technical support you received. We appreciate you giving us
the opportunity to provide you with superior customer service. Please do
take your time to participate in our survey. This helps us improve our
services.

If you need any further assistance or if you have any questions please
get back to us. We are always available round the clock to assist you
further.


It's pleasure assisting you. Have a wonderfull day ahead!!

Sincerely,

Victor
HP Total Care


Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at Hewlett Packard Technical Support - select a country or region.




Original Message Follows:
-------------------------

Thank-you so much for all your help and assistance I can confirm that it
now
seems to be working, excellent customer service thanks again
Have a good weekend
Moira


>From: HP OfficeJet E-mail Support
><[email protected]>
>Reply-To: HP OfficeJet E-mail Support
><[email protected]>
>To: Moira Reynolds <[email protected]>
>Subject: Re: HP Photosmart 2570 All-in-One (KMM17453559V55271L0KM)
>Date: Sat, 03 Mar 2007 15:54:52 -0500
>
>Dear Moria,
>
>Thank you for writing back to HP Total Care.
>
>I gather from your mail that you are getting the error message "Device
>driver software was not successfully installed, consult your device
>manufacturer for assistance" while installing the software.
>
>I apologize for any inconvenience this issue might have caused to you.
>Feel assured that we at HP Total Care are there at your service to
>assist you in resolving this issue.
>
>Moria, it appears there is some issue with the USB port on your laptop.
>Please try connecting the printer to another USB port and try
installing
>the your printer.
>
>If you still get the error message, then get back to us with the
>screenshot of the error message by following the steps given below.
>
>You can paste the screenshot(s) in a Microsoft Word document and attach
>it with your reply. Please ensure that the attachment does not exceed
>2 MB in size.
>
>To save a screenshot in a Microsoft Word document, perform these steps:
>
>1. Make sure that the window you want to capture is the active window.
> This would be the window where the error message is displayed.
>2. Simultaneously press the Alt and the PrtScn (or Print Screen)
> keys.
>3. Click Start, Programs, and then Microsoft Word.
>4. Click the Edit menu and then click Paste. The screenshot is now
> pasted in the Word document.
>5. From the File menu, click the "Save As" option and save the file on
> the Desktop.
>
> NOTE: You can save multiple screenshots in a single Microsoft
> Word document.
>
>The screenshot is now saved on your computer and is ready to be sent as
>an e-mail attachment.
>
>This should resolve the issue. If you need further assistance, please
>reply to this message and we will be happy to assist you further.
>
>You may receive an e-mail survey regarding your e-mail support
>experience. We would appreciate your feedback.
>
>HP Total Care is a J.D. Power and Associates Certified Technology
>Service and Support Center, recognized for consistently providing "An
>Outstanding Customer Service Experience". For information on keeping
>your HP and Compaq products up and running, please visit our Web site
>at:
>
>HP Total Care
>
>
>Have a Great Day !!!
>
>
>Sincerely,
>
>Victor
>HP Total Care
>
>
>Our advice is strictly limited to the question(s) asked and is based on
>the information provided to us. HP does not assume any responsibility
>or liability for the advice given and shall not be liable for any
>direct, indirect, special, incidental or consequential damages in
>connection with the use of this information. Always back up your data.
>For more information, including technical information updates, please
>visit our Web site at Hewlett Packard Technical Support - select a country or region.
>
>
>
>
>Original Message Follows:
>-------------------------
>
>
>Evening,
>
>Have tried all your solutions, have uninstalled the software and
>attempted
>to install via plug and play but am now getting the error mesaage:
>'Device driver software was not successfully installed, consult your
>device
>manufactorer for assistance'
>
>Help please
>
>Moira
>
> >From: HP OfficeJet E-mail Support
> ><[email protected]>
> >Reply-To: HP OfficeJet E-mail Support
> ><[email protected]>
> >To: Moira Reynolds <[email protected]>
> >Subject: Re: HP Photosmart 2570 All-in-One (KMM17381932V68625L0KM)
> >Date: Wed, 28 Feb 2007 08:49:53 -0500
> >
> >Dear Moria,
> >
> >Thank you for contacting HP Total Care.
> >
> >This is Joe from HP Email Support. I am personally following up with
> >you concerning your recent e-mail regarding the issue with your
> >Photosmart 2570 all-in-one.
> >
> >Moria, we have not heard from you and want to be sure your issue has
> >been resolved. If your issue has not been resolved, please respond
to
> >us with the results and requested information. I will be glad to
>assist
> >you further.
> >
> >
> >If you need any further technical assistance for your HP product
> >at any time, please feel free to write to us. We will be working
> >round the clock 24 hours a day and we will be glad to assist you
> >further.
> >
> >You may receive an e-mail survey regarding your e-mail support
> >experience. We would appreciate your valuable feedback.
> >
> >
> >
> >Sincerely,
> >
> >Joe
> >HP Total Care
> >
> >
> >Our advice is strictly limited to the question(s) asked and is based
on
> >the information provided to us. HP does not assume any
responsibility
> >or liability for the advice given and shall not be liable for any
> >direct, indirect, special, incidental or consequential damages in
> >connection with the use of this information. Always back up your
data.
> >For more information, including technical information updates, please
> >visit our Web site at Hewlett Packard Technical Support - select a country or region.
> >
> >
> >
> >
> >Previous Reply Follows:
> >-------------------------
> >
> >Dear Moria,
> >
> >Thank you for contacting HP Total Care.
> >
> >I see that you are experiening an issue with your Photosmart 2575
> >all-in-one. I understand that you are trying to install the software
> >for your Photosmart 2575 on Windows Vista Operating system.
> >
> >Moria, I do understand your concern and am looking forward to assist
>you
> >with appropriate information in this regard. However, it may take
few
> >email exchanges to resolve the issue. Your patience is appreciated.
> >
> >I am afraid to inform you that full version software for Windows
Vista
> >Operating System is not available as of now. Only basic print and
scan
> >drivers are available as of now. So, HP Solution Center will not be
> >available with this and you cannot use the software CD shipped along
> >with the unit for installation. The CD is for only XP, 2000 and
other
> >older operating systems. I deeply apologize for the inconvenience
once
> >again. If you bought the unit within last 15 days,you can take it
back
> >to the store. The latest units Photosmart c3100, c4100, c5100, c6100
> >and c7100 have full version Vista drivers and the latest units
released
> >in Feb 2007.
> >
> >
> >Please follow the steps provided below to use the basic Print and
Scan
> >drivers in the Windows Vista
> >Operating System.
> >
>
>
>HP Printers - Installing the Printer Driver Located in Windows Vista
>us&dlc=en&product=441240&lang=en
> >
> > NOTE: Clicking the link may give an error indicating it is
> > invalid. If this occurs, copy the portion of the
address
> > on the remaining line(s) and paste it at the end of the
> > address showing in your browser until the complete
address
> > is displayed in the Address box.
> >
> >
> >HP is in the process of developing the full version drivers for units
> >released Windows Vista itse4lf released. You can sign up to the web
> >link provided below for future updates and availablity
> >of full version drivers.
> >
> >Software subscription signup
> >
> > NOTE: Clicking the link may give an error indicating it is
> > invalid. If this occurs, copy the portion of the
address
> > on the remaining line(s) and paste it at the end of the
> > address showing in your browser until the complete
address
> > is displayed in the Address box.
> >
> >
> >If you need further assistance, please reply to this message
> >and we will be happy to assist you further.
> >
> >You may receive an e-mail survey regarding your e-mail support
> >experience. We would appreciate your feedback.
> >
> >HP Total Care is a J.D. Power and Associates Certified Technology
> >Service and Support Center, recognized for consistently providing "An
> >Outstanding Customer Service Experience". For information on keeping
> >your HP and Compaq products up and running, please visit our Web site
> >at:
> >
> >HP Total Care
> >
> >
> >
> >
> >Sincerely,
> >
> >Joe
> >HP Total Care
> >
> >
> >Our advice is strictly limited to the question(s) asked and is based
on
> >the information provided to us. HP does not assume any
responsibility
> >or liability for the advice given and shall not be liable for any
> >direct, indirect, special, incidental or consequential damages in
> >connection with the use of this information. Always back up your
data.
> >For more information, including technical information updates, please
> >visit our Web site at Hewlett Packard Technical Support - select a country or region.
> >
> >
> >
> >
> >Original Message Follows:
> >-------------------------
> >
> >hp e-mail support
> >webform_submit_time : Sun Feb 25 15:30:51 EST 2007
> >webform_url :
>
>
>HP E-mail Support - Page Not Found
>sni=hpphotosma441241
> >remote_host : wwemail.support.hp.com
> >language : United States - English [en]
> >template : hpq_aio
> >product_name : HP Photosmart 2570 All-in-One
> >first_name : moira
> >last_name : reynolds
> >email_address : [email protected]
> >phone_number :
> >country_areacode : 4444
> >country : UK [UK]
> >problem_area : setup and installation
> >purchase_date : Feb/2007
> >serial_number :
> >operating_system : Microsoft Windows Vista
> >model_number : toshiba equium
> >connection : usb cable
> >error_message : wrong o/s system
> >problem_description : The problem is that having bought a new pc with
> >vista installed, I asked pc world to adive which printer would be
> >compatible and they recommended the photosmart 2575, which I liked
and
> >bought, I was assured it would work, however it wont install and
there
> >is no driver for vista on your website, I want to use this printer
and
> >do not want a different one and would therefore be grateful if you
>would
> >sent me a driver that will make it work.
> >trouble_shooting : Have tried everything including trying to get it
to
> >open under ' the it worked with an older system thing'
> >setting_changes :
> >tech_skill : beginner
 
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