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That's good to know

We invite any customer who has already paid more than £100 for this repair in the Renault UK Dealer network to contact Renault Customer Services to discuss a refund of the difference.
 

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Seems Renault have at last admitted the problem with the Scenic dash. http://www.bbc.co.uk/blogs/watchdog/2009/10/renault_get_lost_on_a_scenic_r.html

What I don't understand about this Scenic display problem is this.

Renault do not manufacture these displays, Johnson Controls do.

So if these things are faulty (which they are/were) the responsibility surely is with Johnson Controls.
If that is the case then why has Renault been so reticent regarding warranty claims.

Mr Johnson?..... Carlos here. Your displays are sheet!
You gonna cough for ze warranty bill?
Yes of course Mr Gosen we want your business!


One would have thought that an International car manufacturer would like to at least try and protect it's reputation (for what it's worth) against the inevitable adverse publicity, especially from a T.V. consumer programme.

The stupid thing with these displays is that it is just one or two bad joints on the PCB that cause all the problems.
 

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Having worked for an auto manufacturer, I can understand why Renault hasn't been quick to point the finger.

Most will remember the Ford Explorer/Firestone Tyres fiasco (it was much bigger in the states), whereby not only were people injured, some unfortunately died due to tyre blow-outs & tread separation.

Ultimately, neither party came out looking 'clean', despite blaming each other.

Hopefully the time taken to accept the existence of a flaw has been spent improving the quality of the replacement dashboards.

Paul
 

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Hi all,
We take any issue where customers have problems very seriously. To your specific point, it is not our policy to "point the finger" at the original suppliers of vehicle components. There are a number of reasons for this, one being that in some cases we use multiple suppliers for the same part - to ensure continuity of supply.

Here is our full statement on the issue:
Renault aims to provide the best possible service to its customers and is concerned that some owners have experienced problems with the Scenic II instrument panel losing the display. This model was launched in 2003 and, since then, 159,000 have been sold in the UK.

We have investigated these cases of the instrument panel losing the display and found that they chiefly relate to 2004 and 2005 Scenic II models. These vehicles are now outside the standard manufacturer three-year warranty but we will help customers to have a new replacement instrument panel fitted to their vehicle, in the event of a failure, within the Renault UK Dealer network for £100.

We also invite any customer who has already paid more than £100 for this repair in the Renault UK Dealer network to contact Renault Customer Services to discuss a refund of the difference.

Any customer concerned about his or her Renault Scenic II should contact Renault’s Customer Services team directly on 08000 72 33 72, or by email at [email protected].

Kind regards
David
Renault UK
 

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David, I for one thank you for the reply, and speaking realistically - asking the customer to pay the first £100 on a car some 4-5 years old seems fair to me. Given the numbers of cars sold (not only in the UK, but in other markets also), then that it a not inconsiderable sum that Renault are providing to cars outside of their manufacturer & dealer warranty.

The significance of this gesture is all the more impressive given the current global economic climate, and I trust members will view the situation objectively, and appreciate that fact.

Paul
 

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Hi all,
We take any issue where customers have problems very seriously. To your specific point, it is not our policy to "point the finger" at the original suppliers of vehicle components. There are a number of reasons for this, one being that in some cases we use multiple suppliers for the same part - to ensure continuity of supply.

Here is our full statement on the issue:
Renault aims to provide the best possible service to its customers and is concerned that some owners have experienced problems with the Scenic II instrument panel losing the display. This model was launched in 2003 and, since then, 159,000 have been sold in the UK.

We have investigated these cases of the instrument panel losing the display and found that they chiefly relate to 2004 and 2005 Scenic II models. These vehicles are now outside the standard manufacturer three-year warranty but we will help customers to have a new replacement instrument panel fitted to their vehicle, in the event of a failure, within the Renault UK Dealer network for £100.

We also invite any customer who has already paid more than £100 for this repair in the Renault UK Dealer network to contact Renault Customer Services to discuss a refund of the difference.

Any customer concerned about his or her Renault Scenic II should contact Renault’s Customer Services team directly on 08000 72 33 72, or by email at [email protected].

Kind regards
David
Renault UK
It is simply ducking the issue for Renault to suggest that these electronic faults are confined to Scenic dashboards manufactured circa 04/05.

There is a substantial number of Espace IV owners experiencing very similar problems with electronic failures within the dashboard. These electronic failures can be traced to either the dashboard or the UCH or to a combination of both and I suspect that the same applies to the Scenic.

Is Renault proposing to help Espace owners? Well this is what Tom Gaskell of Renault said to me:

"We have investigated cases of the instrument panel losing the display and found that they chiefly relate to 2004 and 2005 Scénic II models. The panel in the Scénic II however is a completely different panel to your Espace to which I can confirm are no common issues.


When your vehicle was new, it was supplied with a three-year or 60,000 mile manufacturer's warranty. This warranty expired on 27 May 2005, four years prior to your purchase. After the warranty expires the owner of that vehicle then becomes responsible for any repairs. For this reason I will not be able to assist you in the replacement of your instrument panel on your Espace.



With reference to your comments in wishing to pursue your claim through a county court, how you wish to personally pursue this matter is entirely your decision however Renault UK will strongly defend any action taken against them through the courts.


I appreciate this may not necessarily be the outcome you were looking for, should you have any further queries concerning any of our products or services, please contact me on the customer services freephone number 0800 072 33 72."


So why isn't a major player like Renault should be offering a much higher level of vehicle/customer? support? Did Ford stand up and claim responsibility? Did Firestone? No, they all rely totally on people lacking two things: 1. the tenacity to pursue a claim and not be fobbed off and 2. the willingness to pursue a manufacturer into the courts, if necessary.

regards

peter reid
 

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I can gather that your car is 7 years old.

Whilst I can sympathise that the repair signifies a large proportion of the car's value, it is 4 years out of warranty.

FYI Ford & Firestone blamed each other - no-one took responsibility, but then - who would? When lives have been lost, and injuries sustained - it would be corporate suicide.

Fact of the matter is, if you want a 7 year warranty, buy a Kia.

Paul
 

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:cool: My march 2004 Scenic's dash started flickering and I had continual re-enter security code for the radio, loosing info on trip computer, whole das display vanishing at times.

Called Renault UK Customer Services: explained the problems I was having and advised RUK that I have had dealer test the dash.

Gave them my name, address, car details and dealers name/location.

Inside 5 mins I was given a reference number. Saw dealer rite after the phone call.....car booked in and inside 36hrs car back on the road with new dash.

Yes i was happy to pay £100 with RUK funding the difference.

As the dash is solid state and with no moving parts it should have lasted more the 51/2yrs and 65k.

One is for sure......Renaults electrics are very sub standard.

Yes I am a happy bunny once again. The only gripe I have is I discovered that I now have a overspeed buzzer which activates at 75 mph.......VERY VERY VERY ANNOYING!:(:( On this point is there a way I can cancel this feature or is it a trip to the dealer?
 

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Hello Markieboy

thanks for your post about your Scenic and I am sorry to say that I have no familiarity with the Scenic so am unable to help.

However this is not something that you should have to worry about. Whilst I give full marks to RUK for their immediate response and acceptance of liability and to your Dealer, the 'speed buzzer' does appear to be the result of their efforts and therefore should be resolved by them (the Dealer).

Having gone this far for you I am sure that they will want you to be 100% HB.

good luck

peter reid
 

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i had my dashboard changed today for the £100 great

now the not so great
renault could not put my mileage in so it was set a 0000
and i think they have put the wrong dash in
my car is a manual and im sure the dash i had put in is for an auto + im getting a message saying check gear box


next on the repair list is the dephaser pulley yet another renault problem
 

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What sort of configuration is required??
I wonder if it is why I have a tyre pressure sensor problem and an electronic SERVICE fault now.:crazy:
 

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05 reg renault scenic 11 1.6vti 50,000 miles ha s developed the same fault as this thread soon after starting a journey the dash blanks out for a second then comes back on but trip info etc is zeroed and the clock goes off, since this started i also get the tyre pressure sensor fault:crazy:
 

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:cool:

Yes I am a happy bunny once again. The only gripe I have is I discovered that I now have a overspeed buzzer which activates at 75 mph.......VERY VERY VERY ANNOYING!:(:( On this point is there a way I can cancel this feature or is it a trip to the dealer?
although as this would be classed as a safety feature and none of us would dream of exceeding the national speed limit it would only be a major concern if travelling frequently on the continant.
 

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Hi all.... i actually had my dash changed by Renault 2 weeks ago after it completely failed. I had to drive 450 miles the next day with no display!! Renault couldn't repair it for 6 days as too busy and they do NOT stock the part, even though its a known fault. I asked for a courtesy car for the 6 days as it was a Renault issue and their response was that if it was not a Watchdog issue they may of helped but as it was now in the Media every customer has to be treated the same, so i may of had more help if it were not for Watchdog. Anyway, i got it renewed for the stated £100, what i was not happy about was that i had to sign to say Renault fixed it as a good will gesture for £100... i thought it was good will on my part actually to pay the £100 as my car had only done 36k so £100 was £100 too much!!!! And also i now have a display that shows very few miles as Renault cannot change to mileage that was correct before display failure. Grrrrrr Renault, cannot wait to change Manufacturer. Soz for the long moannnn.:d
 

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i agree with you it seems that we should be grateful to pay £100 instead of £500 ish. it was a known problem and renault should have recalled the cars and replaced the part free of charge,
my dealer also had to order the part in but luckily it was next day delivery but due to the fact that 04/05 cars are all likely to be affected wouldnt it make sense for each dealer to stock at least one unit and replace it when used. this is my first renault and i am pretty sure it will be my last
 
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