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Discussion Starter #1
Hi all,
Got married at the weekend and our friend's put us up in a hotel for a night as a treat. On the way there there was an awful noise, engine cut out and lost all power (except for the dash, which was lit up like a christmas tree)! After flagging down a friendly passerby to borrow their mobile to phone the AA (£120 :( nice) he reckoned that the fuel pump had failed.

It's now in the garage and they reckon it's the pump in the fuel tank. Does this sound right? Does anyone have any idea of what it's going to cost?

fwiw, I've only had the car two months and the garage I bought it from couldn't have been more disinterested, even after me explaining that losing steering, brakes and everything else at 70 with your new wife in the car isn't conducive to a relaxing night away.

Anyway, would appreciate any info

Cheers
Dan
 

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wow, good start to the honeymoon but the important thing is you're both ok. did you get a warranty on the car?
 

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Bloomin eck you were lucky there!

IIRC you are entitled to a 3 month warranty when you buy a car from any garage, hopefully someone can come along and confirm this?

If the above is right, then you can get them to pay for it :mad:
 

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Discussion Starter #4
the garage tell me it has a warranty but I have no documents for it (was told I'd receive them in the post). Hoping it'll be covered but the local mechanic that's got it now tells me that I'll have to pay and then claim back from the warranty company hence wondering about cost?

thanks for the replies
Dan
 

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Discussion Starter #6
Hi Chris, is this law or just what a 'reputable' dealer would do? is there anywhere I can find more information that I could take in to them?
 

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Hi Hitby - congratulations - regarding any warranty on your vehicle I suggest you contact the CAB for advice or maybe the consumers advice department of your local council.:)
 

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Your consumer rights will unfortunately depend on the dealer status; if they are a registered trading company then you have protection up to 6 months against certain defects (no idea what they are though) but if he's a trader selling 'privately' (i.e. mechanic selling his own cars from the premises, which is ok depending how many he sells) then there is nothing you can do except be nice - try to make it look like you're not blaming them, they did everything in good faith, you know it's not their fault but it certainly isn't yours etc etc, once you get on the wrong side of them though you've lost all hope of any co-operation let alone assistance, best idea is get your missus to lay the tears on whilst skantily dressed (I know it's terrible) Even if you've signed a contract from a legitimate dealer though that states 'sold as seen' you can still sue them, that statement isn't worth the paper it's printed on, it's more to scare you off than anything - it's not a comment they can enforce if they are a registered company trading used cars (AFAIK).

The laws have all changed so dealers have to be very careful now, it's no longer in their interests to sell any old crap.

1. Find out the status of the seller,
2. Check with Citizens Advice on what status affords what protection etc.
3. Be nice, but don't take any crap from them - they've more to lose than you have - make sure they know you know! :)
4. Eat their cat.
 

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You really need the warranty documents to see what they say.

It depends on who the warranty is with as to what the claim procedure is. Some require you to pay and then claim, others want the repairing garage to claim direct. Some warrantys are good, some not so good and others are [email protected]&*.
 

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Discussion Starter #12
well, I've spoken to the garage today and they had sent the injectors to a local bosch specialist, Flavells in Thornaby. They say that two of the injectors are finished and the other two arn't much better so they're going to refurb them all.

Cost for this is 507.60 (i assume + vat) and the labour costs from my garage are going to be about 5 hours @ 30 +vat. There's nothing I can do as I'm without transport so I've had to say fix it. Is this about what you'd expect to pay?
 

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Well, high pressure part it is - the problem with these diesels, which could point me towards a turbo petrol 4, is the injection system is so d*mn complicated!==expensive :(
 

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Discussion Starter #14
gah! apparently it's not covered under my warranty, does anyone know if I have any legal recourse from the dealer - they're a 'proper' company trading from quite large premises and supplied finance for the purchase.
 

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As said before seek advice from CAB or similar - you could try contacting the finance company - because they don't like dealing with poor car dealers - it is not in their best interests.:)
 

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Discussion Starter #16
ok I'll do that - I hope paying for work and getting the car back (so I can get to work!) won't change any of my rights. Unfortunately I'm gonna have to use a credit card otherwise they'd be keeping the bloody thing!
 

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Discussion Starter #17
Hi all, I got the car back - it was 700 for the injectors to be refurbished. When I got it back the fuel guage didn't work so it went back in yesterday, they're saying that it's probably the fuel sender unit (but they're not sure) and they're going to charge me for the part, even though it worked when it went in! They say that because it went in as a non runner they don't know that it did work which is a blatant lie. What can I do about this? Also, how much is the part going to cost?

I've only had the car 2 and a half months and I'm already into it for nearly 1000 :( feel like crying

Thanks for your help

Dan
 

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Discussion Starter #18
well, booked the car into renault, it was Evans Halshaw in Middlesbrough and I have to say, their service was brilliant. Elaine (parts desk) kept in touch and chased up my warranty company, couldn't fault them! If only I could say the same for the car! The fuel guage turned out to be a faulty instrument panel, replaced at an eye watering cost of 500 inc labour. They did clean the car though :p They also fixed my abs warning light (dislodged sensor) so now I just need a service and a cambelt change and fingers crossed that'll be it!

I think it's a real pity that the car seems to be put together out of rubbish parts because comparing it to an e36 3series, an audi a4 (1.9tdi), a 156 and the volkswagen polo that I've owned previously it's a really nice car, drives well and is really comfortable.

Having said that, it'll be a cold day in hell if I ever buy another renault :)
 
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