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Discussion Starter #1 (Edited)
Renault have published the following to Renault Clio Mark-2 owners - and those who experienced the issues. I am assuming the first sentence is specific to the cases reported to Renault.

"You previously advised us that you experienced the bonnet opening unexpectedly, whilst driving your Clio II. As you maybe aware, there has been coverage in the media on this subject. To investigate this issue in depth, Renault set up a Task Force of experts. The Task Force have reached their conclusions and as we had agreed, we are communicating our findings with you.

Renault has liaised fully with the independent governing body, the Vehicle and Operator Services Agency (VOSA), on the issue and both Renault and VOSA have concluded that the safety catch and bonnet lock mechanisms of the Clio II have no design or construction defect. The bonnet catch and lock mechanisms are safe, reliable and fit for purpose, providing the vehicle is correctly maintained and that the bonnet is closed as prescribed.

We fully understand that you may still have concerns, therefore we invite you to take your car to your Renault dealer, who will be happy to check the condition of your safety catch and bonnet lock mechanisms as well as to demonstrate how the bonnet should be closed correctly. Also, they will be able to carry out any necessary maintenance if applicable. The checks and any corrective action will be performed free of charge. For information on Renault dealers in your area, please visit our web site Renault UK

We have instructed our dealer network to check the condition of the safety catch and bonnet lock mechanisms on all Renault vehicles during routine servicing and MOT. A check of the condition and operation of the safety catch and bonnet lock mechanisms is part of the annual MOT test for vehicles over 3 years of age (4 years in Northern Ireland).
As part of our reassurance plan and in co-operation with the relevant authorities, we will write to all Renault Clio II customers inviting them into their nearest Renault dealership, where the safety catch and bonnet mechanisms will be checked to ensure correct maintenance is being undertaken. Additionally, we will remind customers of the importance of following the correct procedure for closing the bonnet and ensuring it is locked, as set out on page 4.02 of the owner's handbook.

If you have any queries on this, or any other issue, please contact Renault Customer Services on our freephone number, 0800 0723372.

Yours sincerely


Mick Moore
Director. Customer Management"


Yes this is short of a full Recall - however, I am glad to see that some good has come out of the Media attention - and detailed in depth on this forum!

I still feel this is only one small step to resolve the issue - i.e. still believe a Recall is required and more-importantly a manufacturing design flaw exists, but hope this approach at leasts attempt to ensure the issues are communicated in a former approach to all Renault Clio owners!

_____________

More details - please refer to the comprehensive thread below:
http://www.renaultforums.co.uk/general-forum/6664-bbc-watchdog-report-faulty-renault-clio-bonnet-catches.html

The following thread has a fantastic explanation as to what to look out for if you are checking your own bonnet catches on the Renault Clio Mark-2 (come to think of it - I guess it relates to ANY Renault vehicle - in case the same "mechanism" has been implemented for multiple-models!):
http://www.renaultforums.co.uk/clio/16462-renault-clio-bonnet-catch-report.html
 

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236 Posts
Discussion Starter #2
Correction: the letter above was sent out to those Clio owners who filed a case to Renault UK Customer Services.

A separate and subsequent letter will shortly be issued (if not already!) to owners of Renault Clio Mark-2's....hopefully someone can scan and upload a copy to the forum on receipt - interesting to see what they say!
 

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Superb work from Aaron, An example to us all not to give in and if you have the will and determination you can make a difference.


A big pat on the back Aaron ...

Regards

Ottoman
 

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Discussion Starter #5
Thanks appreciate your feedback!

The irony is that they could have done this 12 months ago, when I first reported the issue - why did it take 12 mths of communications (letters, phone calls, CEO/Chairman intervention, Watchdog/Media coverage) and more importantly 1000+ cases for them to action...

...and Renault states that customer safety is of "paramount importance".

Absurd hey?

It's not over though....my aim is for VOSA to admit a problem exists and get Renault to issue a recall - and ensure that the design is changed....and for Renault to admit that there is an issue and accept liability relating to the incidents caused by this issue - hence cough up!

This would be when we should all be celebrating....fingers crossed!

I just hope no one has died because of this issue!
 

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Discussion Starter #7
The previous communication (refer to Post #1 at the start of the thread) seems to imply that particular communication had been sent to those owner's who reported an issue to Renault UK.

The formal communication that "Renault Clio II vehicle owners" received is as follows - it was sent in batches from June-August 2007. Though there are question marks on whether ALL 500,000+ customers (believe this also included Renault Campus owners too!) received this letter! They should have spent those £££'s and sent them via courier to the owner's - silly Renault! Also, this notification does not include any IMPORTED vehicles nor is it a global notification - so warnings from the Int'l Renault owners out there! The risk remains, and I don't think their "reassurance" (Marketing!!) letter does anything to reassure us!

"Dear [Customer],

Renault Clio II Bonnet - Important Customer Communication

Registration Number: [reg number]
Chassis Number: [chassis number]


There has been coverage in the media regarding some customers experiencing the bonnet opening whilst driving their Clio II. To investigate this matter in depth, Renault set-up a Task Force of experts who have now reached their conclusions, which we are communicating to all Clio II owners.

Both Renault and the UK Enforcement Authority, Vehicle and Operator Services Agency (VOSA), have concluded that the bonnet catch mechanism of the Clio II has no design or construction defect and that the bonnet catch mechanism is safe, reliable and fit for its purpose providing that the vehicle is correctly maintained and the bonnet is closed as documented in the driver's handbook page 4.02 / 4.03.

Your details have been provided to us by the Driver and Vehicle Licensing Agency (DVLA), to allow us to contact all Clio II owners and to invite you to make an appointment with your nearest Renault Dealer. Your Renault Dealer will be happy to check the opening and closing mechanisms of the bonnet to ensure correct maintenance is being undertaken. If poor maintenance is detected, the appropraite corrective action will be carried out at no cost.

Please note, that a check of the condition and operation of the bonnet catch mechanism is part of the annual MOT test for vehicles over three years of age (four years in Northern Ireland). We are including with this letter an addendum to add to your Maintenance Booklet to remind your dealer to check this item at each service.

Your nearest/preferred Renault Dealers are:

[Renault dealers details]

Alternatively, please visit our website Renault UK to find out the location of and directions to all Renault Dealers in the UK. Should you have any questions you can also contact Renault Customer Services on 0800 0723372, our opening hours are from 08:30 to 18:00 Monday to Friday.

Yours sincerely,


Mick Moore
Director, Customer Management"


*******************

The referenced addenda to the Maintenance Services Booklet noted the following:

"RENAULT Maintenance - List of Operations:
The following operation has to be added to the RENAULT Maintenance Programme for all Clio II vehicles:

The bonnet lock mechanisms must be maintained and periodically checked.
Ensure that the bonnet safety catch and main lock are operational and properly lubricated"



Have you received your letter of notification?

Do you feel re-assured by this notification?

Do you think the issue has been fully resolved?


Do please let us all know - post your responses to the following thread --> http://www.renaultforums.co.uk/general-forum/6664-bbc-watchdog-report-faulty-renault-clio-bonnet-catches.html
 
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