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Discussion Starter #41
Well its funny you should say that as i did take the decision to zero the trip counter, providing the techs have not got cute and found what i did and zero it back i should have proof of the lack of miles they havn't driven it
 

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Discussion Starter #42
Ok a quick update on the situation so far, went to the dealer yesterday (16/4/08) and met the senior aftersales manager, did a back to back demo again but with another Twingo (1.2 Gt 1,907 miles 08 plate), no noise on theirs but noise on my which he heard.

He has now admitted a noise exists and currently my poor twingo is undergoing an operation to have its gearbox removed and a possible replacement clutch release bearing
to be fitted in the best case. Worst case could be replacement box altogether as they are in constant contact in the removal process with the Renault tech dept and the senior tech guy from the dealer! Reason for that is that they think as a outside possibility of a input shaft noise.

At the end of the day its nice to have a positive post to put on this forum rather than lots of negatives that i have put on so far
 

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Discussion Starter #44
Well i'd like to think that the end of the matter is in sight now, all i hope is that the operation that is underway at the moment is going to solve the problem and i dont have to see them anymore until routine servicing! :d

But we will have to wait and see what the guys can do, either from a replacement release bearing or a new gearbox whatever they find:d
 

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My only experience with dealing with Renault UK was pretty much a waste of time. They told me that the dealer network (i.e the servicing departments) were the experts. As they seem to know diddly squat, I can only conclude that there is no such thing as technical expertise within the Renault UK organisation.
 

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Discussion Starter #46
One thing oldacorn, what was your reason to deal with renault technical and what was the actual outcome of the situation?
 

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Hi twigojsh

It was regarding the well publicised dash problem on Lagunas. Renault UK advised me to speak with my local dealer, which I had already done to no effect, hence my comments.
I still have a trip computer reading in metric units, as I am loathe to spend the £850+ to get it fixed.
 

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Ok a quick update on the situation so far, went to the dealer yesterday (16/4/08) and met the senior aftersales manager, did a back to back demo again but with another Twingo (1.2 Gt 1,907 miles 08 plate), no noise on theirs but noise on my which he heard.

He has now admitted a noise exists and currently my poor twingo is undergoing an operation to have its gearbox removed and a possible replacement clutch release bearing
to be fitted in the best case. Worst case could be replacement box altogether as they are in constant contact in the removal process with the Renault tech dept and the senior tech guy from the dealer! Reason for that is that they think as a outside possibility of a input shaft noise.

At the end of the day its nice to have a positive post to put on this forum rather than lots of negatives that i have put on so far
Good news Twingojsh.

Lets hope they get to the bottom of the problem.

Check the car over very carefully when you get it back.

Do not take the car back if you are not happy with the work carried out, Go out in a test drive with an RTE .

Any marks or damage do not take the car back until it is rectified and report it to Renault Customer Services.

Have you a contact name at RCS who has being dealing with your problem ?
 

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Discussion Starter #49
Hi twigojsh

It was regarding the well publicised dash problem on Lagunas. Renault UK advised me to speak with my local dealer, which I had already done to no effect, hence my comments.
I still have a trip computer reading in metric units, as I am loathe to spend the £850+ to get it fixed.
Well if the problem was well publicised and as you say in other posts, that Watchdog had got hold of the problem, how come you face a bill of £850 to get it sorted?

The last Renault problem that Watchdog got hold of was the Clio 2 bonnet catch, which renault actually sent out recall notices for, as i used to own a clio that was sent a recall notice, i never heard anything about lagunas!
 

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Discussion Starter #50
Hi all forum users, another update on the ongoing situation with my Twingo, spoke to the senior aftersales guy on friday and some rather interesting news has been given to me.

The news was that the gearbox was out the car and the RTE had inspected both the release bearing and the input shaft and bearing, both found to be totally fine, the interesting news came in the shape of that that the clutch is the suspected root of the problem.

On the Clutch plate itself it has 4 springs, 2 of which are loose! quite a worry as the car has only done 2,00 miles, anyhoo the dealer has now ordered another clutch (disc and plate) and will inspect once arrives with them(hopefully 21/4/08 if not before), once the inspection has been carried out by the RTE and he is happy to say that is ok, the task of reassembly and get the pocket rocket back on its rightful place, on the road giving me and my partner some good times on our travels
 

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Hi all forum users, another update on the ongoing situation with my Twingo, spoke to the senior aftersales guy on friday and some rather interesting news has been given to me.

The news was that the gearbox was out the car and the RTE had inspected both the release bearing and the input shaft and bearing, both found to be totally fine, the interesting news came in the shape of that that the clutch is the suspected root of the problem.

On the Clutch plate itself it has 4 springs, 2 of which are loose! quite a worry as the car has only done 2,00 miles, anyhoo the dealer has now ordered another clutch (disc and plate) and will inspect once arrives with them(hopefully 21/4/08 if not before), once the inspection has been carried out by the RTE and he is happy to say that is ok, the task of reassembly and get the pocket rocket back on its rightful place, on the road giving me and my partner some good times on our travels

Thanks for keeping us updated Twigojsh.

Hopefully this will resolve the issue.
 

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Discussion Starter #52
I do hope so as i do miss my car very much and i really do want it back, without a noise and as its supposed to be
 

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Discussion Starter #53
Hello again, another update for you all, and one which is making the plot thicken even further!

Dealer received replacement clutch from Renault early hours of today (23/4/08)and found that the replacement part is exactly the same as the one that has come out of the car i.e 2 springs out of 4 are loose. Contact was made to Renault Technical to inform them of the findings and the the answer from them now is to replace the whole gearbox assembly!:( :(

Replacement gearbox has been ordered and now have to await delivery, could be up to five days to receive it.

However there is a silver lining to the whole affair, the sales manager who has been involved in the matter saw the car on the ramp at the service dept earlier and noticed the dent (courtesy of my neighbours recycling bin that got blown over in the winds in march)and has said that he will get in removed by his Paintless dent removal guy, at no cost to myself, I think that is a good gesture in the circumstances.:) :) :)
 

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Nice gesture from the Service manager Twingojsh.

I would be looking to get a free service from Renault/dealership at least

Thanks for keeping us updated.
 

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Discussion Starter #56
Nice gesture from the Service manager Twingojsh.

I would be looking to get a free service from Renault/dealership at least

Thanks for keeping us updated.
It was the Sales Manager to be fair, not dealt with the service manager as i have bypassed him and gone straight for the next level up
 

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Discussion Starter #57
If loose springs in the clutch plate where the fault I can't see how replacing the gearbox will help - just curious:confused:
If only that were the case, the reason for the replacement clutch being ordered was to compare against the one that came out the car, from what they told me the new replacement part is the same (including loose springs).

The dealer then contacted Renault Technical and informed them of the findings and then requested that the dealer to order a replacement gearbox assembly!:confused: :confused: :(
 

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Well if the problem was well publicised and as you say in other posts, that Watchdog had got hold of the problem, how come you face a bill of £850 to get it sorted?

The last Renault problem that Watchdog got hold of was the Clio 2 bonnet catch, which renault actually sent out recall notices for, as i used to own a clio that was sent a recall notice, i never heard anything about lagunas!
The "well publicised" comment refers to this forum (including an FAQ), whereby some owners have encountered 'the fault' with no apparent fix, other than replacing the dash, which seems OTT for a computer fault.

I wrote to Watchdog on the back of a feature the other week on Ford Focus dashboard problems, explaining that a similar problem was evident on Renault Lagunas. I thought it might be a good idea if other Lag owners also wrote in, hoping that the wider publicity might stimulate some form of investigation by Watchdog but the evidence so far (i.e. little response to my post) would suggest that either owners are happy to swallow the £850 to replace the dash, or the fault is not so widespread as first indicated.

I guess that unless Renault accept that there is a basic design fault with their on board computer on Lagunas, they wont do anything to help - that's the line given to me by Renault UK and local dealer. It would be different if this was a safety issue!!
 

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Oldacorn, why didn't renault replace the dashes under the warranty, or the faulty parts at least?
I'm sure that if Lag owners encountered this problem while their vehicles were still in the warranty period, Renault would have replaced the dash FoC.
In my case (and reading between the lines for others who have had the problem) the fault occurred when the manufacturers warranty had expired. Don't know what the situation would be with 3rd party extended warranties.
 
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