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Super Moderator
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Discussion Starter #1
Yesterday whilst at the garage, the owner gets a call.
Seems bloke had gone into *1 Autocentre for a service. When he went to collect it the car was not done.
The reason, "We are not prepared to service this, as the Engine Management Light is on".
 

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Super Moderator Technical Supremo Platinum Member
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24,190 Posts
Maybe they sensed there was a bigger underlying problem and didn't want to get blamed if something went pear-shaped.
Fair Comment.
I wonder if they even stuck a generic OBD on it to see what errors were on it?

There is a good chance the guy booked it in for an oil change and general check but expected the EML to be sorted.
These franchise places are good at their core business, tyres et al.
Never been certain much beyond that.
 

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Technical Supremo, Platinum Member
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6,587 Posts
Yesterday whilst at the garage, the owner gets a call.
Seems bloke had gone into *1 Autocentre for a service. When he went to collect it the car was not done.
The reason, "We are not prepared to service this, as the Engine Management Light is on".
A simple phone call would have helped also the owner should have pointed out the light was on so maybe a 50/50 and a little bit more communication on both sides
Ron
 

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Premium Member
Scenic mk1ph2, RX4, ID35s11
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5,253 Posts
a cheap and nasty ODB reader is not much good on renaults, as you'd spend more time chasing the codes down that reading them.
probalby better to find a garage that specialises in french cars and see if they invested in a decent handheld diags module that will do all the work of a range of different manufacturers diags tools.
 

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Super Moderator
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Discussion Starter #6
A simple phone call would have helped also the owner should have pointed out the light was on so maybe a 50/50 and a little bit more communication on both sides
Ron
Dead right, I'm sure it was a fear of litigation, that prompted the response as Noel says. But it could have been handled SO much better. I don't suppose he'll be using them again, Customer lost, goodwill lost, Reputation lost.
All for the want of a phone call. :frown2:
 
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Premium Member
Renault Scenic 1.6 L 16V 2002 Petrol
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Dead right, I'm sure it was a fear of litigation, that prompted the response as Noel says. But it could have been handled SO much better. I don't suppose he'll be using them again, Customer lost, goodwill lost, Reputation lost.
All for the want of a phone call. :frown2:
For the cost of £8.55 for a Wi-Fi OBD11 Scanner, link below and a smart phone you can read all your engine faults and reset the MIL Light.

WiFi ELM327 Car OBD2 OBDII Diagnostic Scanner Scan Tool For iPhone iPad Android | eBay

Works with Android and Apple iPhone and iPad

Torque Pro £2.95.

Sorted my Scenic 1 MIL light out.

This one will also work with Oh No Renault diagnostics and is a V1.5 unit.

The V2.1 units are faulty from a manufacturing fault. so beware.

You would think that garages and service centres would have some thing like this.

I can see the garages point though as they could easily be blamed.

Should be part of a checklist when checking your car in, any malfunction lights on.

Lots of thinks are done by idiot lists these days.

:grin2: :smile2: >:)
 

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Super Moderator Technical Supremo Platinum Member
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24,190 Posts
.......But it could have been handled SO much better. I don't suppose he'll be using them again, Customer lost, goodwill lost, Reputation lost.
All for the want of a phone call. :frown2:
That's the thing that seems to be missing, a simple phone call.

Could well be that there are fixed instructions not to work on a car with warning lights showing.
But cannot fathom why not the phone call.

Mind you, I hate the common system of park outside, hand your keys over and leave them to it.
I'm an awkward bu55er who wants some interaction with the guy doing the job.
 

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Super Moderator
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In my experience of the motor trade you rarely get the full story when a customer leaves a car in for service or repair. Sadly many people think a service is the answer to many faults when in fact a service is likely to reveal faults they weren't aware of.

I have forgotten the number of times a customer has said "can you turn the warning light off when doing the service" - thinking that will solve why the warning light has come on in the first place. Also if you discover a problem and you phone them informing them many reply "it was OK when I left it in"

To keep yourself right ideally you need to ensure you have a contact phone number and ask the question "are there any other problems"
 

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Tartan terrorist in a dress..
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22,793 Posts
Put my Laguna into Renault for a service today and the garage did ask me if there were any issues I needed looked at or if any warning lights had been on since last service ....afterwards I got an email showing the service/health and showing a number plate light out ...went to pick up the car and they asked if I wanted the bulb rreplaced @ £3 ..of course for that price I said yes ...Car returned washed etc and door of car held open for me ..cost all together for basically an oil and filter change £101 :grin2:
 
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