So... after another farcical visit to another Renault dealer here in France, i have 2 fault codes: DF131 and DF226, which i think confirm that the solenoids are shot.
This particular dealer was only charging 59 euros for a diagnostic, and after explaining what i thought was the problem to him, he said if it's the solenoids he could do it. Anyway, he phoned yesterday to say that it's not the solenoids and that it's an internal problem which he can't fix, as Renault don't work on autos, which are sealed for life (even though they're still quite happy to sell their awful auto gearboxes!!). I went back today to collect the car and to get an explanation of the problem and he said 'it's something to do with gear slippage and pressure. It's an internal problem, so I can't touch it; I can only replace the box'. I then said to him that that sounds a lot like the solenoid issue, and that the valve block is external, but he was clueless, so I just asked him for the diagnostic readout, which he didn't have, although he did give me the 2 codes on a post-it note and didn't charge me, which is a good thing as I didn't want to start an argument over it. This the second Renault dealer that has been next-to-useless, so I won't be going to another for a third chapter of this farce. At least I have the codes, and i think that that is enough to convince me to buy a Clip and do it myself.