[rt1971]

Thanks. I took it to a non-Renault mechanic who disconnected the battery and also ran diagnostics on it. Unfortunately disconnecting didn't resolve the issue, and the diagnostics weren't reporting any errors.

Anyone want to buy a Megane 1.5dci sport tourer with dodgy radio and flat battery?

 

[rt1971]

Yeah I've got it booked in on Wednesday. I'll update the thread when I have more news.

 

[rt1971]

Haha, it's Radio 2 so it could be worse I suppose. Luckily the volume isn't too high.

Strangely though, I went to the car this morning expecting the battery to be flat having had the radio on all night, but it was still fine. The radio was still on, but the car started without any problems. It must have been at least 15 hours just sat on the drive paying the radio to itself.

Anyway, as soon as I started the car this morning the radio turned itself off!

I don't think I'll risk turning it on again just yet. I'll leave it booked into Renault garage on Wednesday and see what they have to say.

 

[rt1971]

Well, Renault ran their diagnostics on my car this morning and informed me that the radio is knackered, the only solution is to replace it. This will cost over £400 through the official Renault channels!

I've asked them to leave it disconnected for now and I will try to find a cheaper aftermarket radio/satnav solution.

If anyone has any recommendations I'd be glad to hear them!

Cheers.

 

[rt1971]

The ball is now firmly in your court and you have a positive course of action pen to you rather than simply moaning about the problems online.

I don't think people are using the forum to simply moan about the problem online rather than take another course of action. Simply moaning online was certainly not my intention.

If problem details are posted online and someone replies with a solution to that problem then that would seem pretty positive to me (and can often be quicker and cheaper than getting the problem resolved through official channels such as Renault themselves).

In the case of this particular thread, despite people's helpful suggestions, the problem wasn't able to be resolved by me. Therefore, I have booked my car into an official Renault dealer to have the resolve the issue for me - another positive course of action.

Calling Renault Customer Service and complaining about my out of warranty, non-safety related problem is an additional, but not alternative course of action. Forum responses and booking the car in to be fixed are much more likely to result in getting things back to normal quickly than waiting for a critical mass of complaints to hit the Customer Complaints team.

Admittedly, I've not had much experience of Renault Customer services so if they do have a history of freely resolving out of warranty, non-safety issues within a month or two then I'm the fool for paying their service centre £450+ to repair the problem for me. I would also hope that booking the car into an official service centre for repairs would also go some way to giving Renault feedback on knowledge of the issue.